(a) Confirmed orders cannot be cancelled, returned or exchanged, unless otherwise agreed in writing by us.
(b) We reserve the right to cancel any accepted order, including where we have any doubts of the correctness of the information provided, the payment made was insufficient and/or attempts to clarify with the purchaser through email or otherwise fails. Upon cancellation, purchaser will be notified and the refund will be made accordingly.
(c) For deliveries outside Malaysia, buyers will be responsible for any additional cost, including taxes and custom duties.
(d) It is the purchaser's responsibility to ensure that all information, including the delivery address and email contacts, are entered correctly and completely in the online order form. Failure to do so may result in mis-delivery or non-delivery of the goods purchased, and we shall not be held responsible, and we shall be entitled to refuse any refunds for the same.
(d) TianceResearch.com endeavors to ensure each purchase made through us is completed in a timely manner. We cannot be held responsible for errors which are beyond our control, and we shall not be held liable for any unexpected delay in deliveries due to supplier, shipment, custom delays or any unforeseen circumstances.
(e) The Ledger Nano S product comes with a 1-year warranty provided by the vendor/manufacturer in France (www.ledgerwallet.com), if there is any proven defect or lack of conformity of the product.
The warranty will be directly handled by the vendor/manufacturer in France in accordance with its terms and conditions, which are available at https://www.ledgerwallet.com/terms.
Notwithstanding the generality of the foregoing, TianceResearch.com may, at our absolute discretion, directly provide an exchange with you if there is any proven defect or lack of conformity of the product (shipment to and from us to be borne by us).